Terms and Conditions

Our deliveries, services, and offers are exclusively made on the basis of these General Terms and Conditions. The customer’s own terms and conditions shall not apply, even if we do not expressly object to them in an individual case. Except for directors and authorised signatories, our employees are not entitled to make verbal agreements with customers that deviate from these Terms and Conditions.

Offers and prices relating to cloud rendering services contained in brochures, advertisements, or other promotional materials are not binding. The customer shall be bound by an order that has not yet been accepted by us for 14 calendar days after submission. We may accept the offer within this period, and acceptance shall be deemed effective when the customer receives our confirmation.

All prices include statutory UK VAT, where applicable. Unless otherwise agreed, prices for cloud rendering are based on the rates effective at the time of purchase via our website. Any promotional or test credit offered at registration is granted only once per customer. A customer who has already redeemed such a credit is not entitled to claim it again. The customer shall only have a right of set-off or retention where their counterclaim is undisputed or has been finally determined by a court of competent jurisdiction. This does not apply to counterclaims arising from warranty rights. Each payment for cloud rendering is limited to a maximum purchase amount of £100,000 (one hundred thousand pounds sterling). Purchased RenderPoints cannot be resold, transferred, or assigned to another account.

SkyRenderFarm offers a 50% discount on purchases to full-time students enrolled at a UK-recognised university or college. To qualify, students must provide an official certificate of enrolment signed or stamped by their institution. Student ID cards alone are not valid proof. Lecturers and academic staff are also eligible for this discount upon submission of a valid employment certificate from a UK-recognised institution. The student discount must be used exclusively for academic and non-commercial projects. If there is reasonable suspicion that the discount is being used for commercial purposes, it may be revoked immediately. SkyRenderFarm reserves the right to deactivate or permanently revoke the student discount in cases of misuse or violation of these Terms & Conditions.

If a binding delivery date or period is not met, the customer shall grant us a reasonable additional period of at least 14 calendar days to complete performance before any further remedies are sought.

Where the subject of the contract involves the cloud rendering of images or animations, the customer must have a computer connected to the internet with a legally licensed and supported 3D software (see Supported Software) as well as the SkyRenderFarm Software installed correctly. According to the End User Licence Agreement (EULA), the SkyRenderFarm Software may be used free of charge solely for rendering services via SkyRenderFarm. Upon purchasing RenderPoints (credit), the customer obtains a claim to cloud rendering services, which can be exercised by submitting a render order via the SkyRenderFarm Software. Rendering services are billed in RenderPoints, with one RenderPoint corresponding to one USD ($1). The number of RenderPoints required depends on the complexity and scale of the 3D scene. Customers can estimate costs using the “Calculate Render Costs” tool or by submitting sample frames for an accurate calculation. The render output consists of one or more image files (e.g., JPG, PNG, TIFF, EXR, HDR). The result is downloadable via the SkyRenderFarm Software. Render outputs remain available for seven calendar days from completion and are irrevocably deleted thereafter, unless otherwise agreed in writing before submission. Further contractual details and execution procedures are outlined in the document Contractual Information.

We and our agents shall only be liable for damages, regardless of legal basis (e.g. delay, defects, breach of duty), if an essential contractual obligation has been breached. In such cases, our liability is limited to the foreseeable and typical damage at the time the contract was concluded. For obvious material defects, the customer must notify us within 14 calendar days of delivery; otherwise, the right to claim such defects is excluded. The above limitations do not apply in cases of gross negligence, wilful misconduct, injury to life, body, or health, or where liability arises under the Consumer Rights Act 2015 or the UK Product Liability Act 1987.

Ownership of any delivered goods remains with SkyRenderFarm until payment has been made in full. Any intellectual property or licence rights shall only be transferred to the customer once full payment has been received.

9.1 Service Trials SkyRenderFarm provides the Service “as is.” To ensure the Service meets your requirements, we provide trial credits for software familiarisation and for generating cost and time estimations prior to financial commitment. We provide comprehensive documentation and 24/7 technical support to assist you. By using the Service, you acknowledge your responsibility to monitor your processes via the Web Manager dashboard. 9.2 Refund Requests If you are dissatisfied with the results obtained, you may contact our support team to request an investigation within 14 days of the job completion. SkyRenderFarm will investigate the case and provide a formal position within 14 days of receiving the request. • Technical Issues: If a mistake or technical error occurs on our side, we will offer a full or partial refund or an equivalent form of compensation. • Third-Party Limitations: We do not provide refunds for issues caused by bugs in third-party 3D software (DCCs, render engines, plugins) or version incompatibilities between them. • Negligence: We cannot guarantee refunds for issues arising from user negligence or misuse of the Service. 9.3 Cost Discrepancies If a refund request is based on the final cost of a job, the request will only be considered if a test render was performed on the job in question prior to the full render. 9.4 Non-Refundable Balances • Unused Credits: Remaining account balances are non-refundable, except in cases where the account and its balance have never been utilised. • Bonus & Compensation Credits: Credits received as part of a discount (e.g., a $2,000 payment granting $2,320 in credits — the $320 bonus is non-refundable), troubleshooting compensation, or sponsorships are strictly non-refundable. 9.5 Processing Times Upon approval, monetary refunds may take up to 5 business days to reflect in your bank account, depending on your payment provider. Render credit refunds are applied to your Account balance almost immediately.

RenderPoints are digital content which is not supplied on a tangible medium. They are made available in your account immediately upon successful payment, and you may use them to submit render orders straight away. By completing a purchase you give your express consent for that supply to begin immediately, and you acknowledge that you thereby lose your statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in respect of the RenderPoints once they have been credited to your account. This is the consent referred to in Section 6 of our Right of Revocation. Where rendering has been carried out at your request before you inform us of a cancellation, we may retain an amount proportionate to the services provided up to that moment. Refunds are otherwise governed by Section 9 above.

The contract shall be concluded in English. These Terms and Conditions and all contractual relationships between SkyRenderFarm and the customer shall be governed by and construed in accordance with the laws of England and Wales, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

If the customer is a business, corporation, or public-law entity, the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship shall be the courts of England and Wales. SkyRenderFarm also reserves the right to bring action at the customer’s general place of jurisdiction or the place of contractual performance. Statutory provisions concerning exclusive jurisdiction (particularly under consumer protection law) remain unaffected.